Guest Directory

Dear guest,

Welcome to the Best Western Plus Hotel Groningen Plaza. We endeavour to make your stay as comfortable as possible. This guest directory provides you with the essential information about our hotel. If you have any questions, our employees will be pleased to assist.

On behalf of all our staff, we wish you a pleasant stay!

Address details

Post:
Best Western Plus Hotel Groningen Plaza
PO BOX 11017
9700 CB Groningen

Visiting address:
Laan Corpus den Hoorn 300
9728 JT Groningen

Air-conditioning

Based on availability, you can borrow a fan at the reception free of charge or you can upgrade your room to an Executive room with air conditioning for a fee.

For more information, please contact reception.

Attractions

The reception has cycle routes available and some leaflets about the most popular attractions. At the “Forum” in the centre
of Groningen there is a tourist information office with tourist information and more cycle routes.

Bar

In restaurant “Meerwold” you can find our cosy bar and can be found on the ground floor. If you want to have a drink, snack or a bite to eat, our bar is open every day.

Bathrobes

Bathrobes are available at the reception, subject to availability.

Bicycle sheds

You can park your bicycle in the bicycle shed at the back of the building, where you can also find our rental bicycles. The bicycle shed is covered, but not secured and can be used at your own risk.

Bike rental

You can rent a bike during your stay. We have a range of bikes, including city bikes and e-bikes. For options and prices, please contact the reception. All bike rent is based on availability.

Boat rental

You can book a boat during your stay. We have a two types of boats for 8 and 12 persons. To make a reservation, click here.

Breakfast

Mondays to Fridays: 6:30 – 10:00
Saturdays-Sundays: 7.00 – 10.30 hours

If you would like breakfast in bed (available after 8.00 hours), please call 8000. We do charge € 10,- room service costs.

Cash machine / ATM

The nearest cash machine is near Albert Heijn at B.S.F. Von Suttnerstraat in Groningen.

Charge posts

For electric vehicles, we have parking spaces with charging stations. These parking spaces are opposite the main entrance on the roundabout.

Check-in / check-out times

Check in: daily from 15.00 hours
Check out: daily to 12.00 hours

You can book a late check-out with reception, subject to availability and an additional charge.

Coffee / tea

There are coffee and tea facilities in your room.

Complaints and / or comments

If you have a complaint, please tell us. If you are satisfied, please tell others!

Computer

The computer with free access to internet in our lobby is available 24/7. If you wish to have something printed or copied, please ask reception.

Copy

If you wish to have something printed or copied, please ask the reception.

Cot

A cot can be added upon your request. For availability and price you can ask the reception.

Cycle and walking routes

For cycle and walking routes, please contact reception. We off er routes with various lengths, routes with numbered junctions and routes around lake Hoornsemeer.

Doctor / dispensing chemist

If you need medical assistance, the reception will can call the duty doctor/dentist/dispensing chemist for you. In case of an emergency, please call the national emergency service direct on 112 (call 0112 from the hotel room). Subsequently inform reception of your emergency as soon as possible.

Do not disturb

The ‘do not disturb’ card can be found on the desk or on the door.

Dry-cleaning / laundry

You can drop off steam and / or laundry at the reception before 8.00 am (Monday-Friday) in the designated laundry bag, with a completed laundry list with name and room number. The laundry bag and laundry list can be found in the wardrobe. The laundry can be picked up the same day at the reception. Steam goods are returned within 48 hours, with the exception in weekends. For more information please contact the reception.

Electricity

The hotel has a 220 volt network. An adapter and/or universal plug is available at the reception.

Emergencies

In case of an emergency, please call reception on number 8000. In serious cases, please contact the national emergency service directly on (0)112.

Environment

Best Western Plus Hotel Groningen Plaza has the Green Key certification and achieved the gold status. This means we do our utmost to have the least possible impact on the environment. We would ask you to assist us in our endeavours. Help us by switching off the lights, television and the air-conditioning when you leave the room. Please re-use the towels if they can be used again.

Faults

If you observe any faults or defects in your room, please contact the reception. They will make sure that the problem is solved as soon as possible.

Fire extinguishers

Every floor has fire extinguishers.

Fire / fire alarm

Please take the following measures in the event of a fire: – Follow the instructions of the duty receptionist.

  • Sound the alarm by activating a fire call point
    or warning reception.
  • Close all the doors and windows.
  • Do not use the elevator.
  • Leave the hotel as soon as possible via the emergency exits Further instructions and routes can be found at the frontdoor of your hotelroom.

First Aid

A first-aid kit and an AED is available at the reception.

Green choice

If you stay more than 1 night, you can ask us not to clean your room. You help us to make the world a bit greener. Hang the hanger on the door of your roomdoor before 5.00 a.m. and your room will not be cleaned. As a thank you for this, you can pick up a voucher on the same day at the reception of € 5.00 to spend on drinks in our hotel bar.

This does not apply on the day of departure. Voucher must be used during your current stay. Only valid in the hotel bar when making a drink order, not exchangeable afterwards or for cash. If you spend less than € 5.00, you will not receive a refund.

Green Key

The Green Key is the international quality mark for businesses in the tourism/recreation sector and for meeting and conference locations that work in a serious and verifiable manner on sustainability, Corporate Social Responsibility, and environmental care.

Guest satisfaction

Within Best Western we strive for continuous improvement of our service and quality. We would be grateful to hear your opinion of your stay at www.bwfeedback.com and/or at www.tripadvisor.nl.

Hospital

Martini Hospital Groningen
Van Swietenplein 1, 9728 NT Groningen
It is five minutes by car from the hotel to the hospital.

House rules

It is not allowed to stay with more people in the room than the number of beds in the room.

Delivery services that deliver food, drinks and other consumptions are not allowed in the hotel.

Internet

You can use our free WIFI network throughout the hotel. You can log into the Best Western network. The WIFI password is on your keycard folder. For more information, please contact the reception.`

Ironing board / iron

You can borrow an iron and ironing board from reception, subject to availability.

Keycard

A second keycard for your hotel room is available on request if you would like to have electricity in your room whilst you are out. For more information, please contact reception.

Linen

We have a pillow menu for the pillows. For more information, please contact reception Duvets, towels and face cloths are available from reception on request.

Loss / theft

Best Western Plus Hotel Groningen Plaza is not responsible for any liability, loss and/or theft of personal property.

Luggage

We provide the option for you to leave your luggage with reception for the entire day.

Luggage assistance

We would be pleased to assist you with moving your luggage to and from the room. Please contact reception any time of the day.

Lunch / breakfast pack

You can order a lunch or breakfast pack at the reception. For more information and prices, please contact the reception.

Mineral water

Mineral water is available from our hotel employees or from the vending machine 24 hours a day. You can drink the tap water.

Night reception

There is a night porter from 23.00 hours to 7.00 hours.

Post

If you wish to send post, please hand it in to reception. They will have it stamped too. You can ask reception for paper and envelopes.

Postcards

In the lobby near reception, postcards of Groningen and the area are available for sale. You can also have them stamped and sent.

Public transport

Bus: At the D.D. Eisenhowerstraat bus stop you can catch a bus to the central railway station/city centre.

Train: From Hoofdstation Groningen you can travel by train. Current times and prices are available at www.9292ov.nl or www.ns.nl. Our employees will be pleased to assist.

Reading table

The reading table in the lounge has today’s papers. Various other magazines are available in the seating areas in the lobby.

Reception

Reception is staffed 24 hours a day. Our employees will be pleased to assist.

Restaurant Meerwold

Restaurant “Meerwold” is located on the ground floor for breakfast, lunch or dinner. The kitchen of the restaurant is open from 6:30 AM to 9:00 PM, reservation is required.

The bar in the restaurant closes at 12:00 AM at the latest. Ask the service or reception of you want to order after 9 p.m.

Room service

Room service is available from 6.30 p.m. till 10.00 a.m. (on Sundays till 9.00 a.m.) and subject to a charge of € 10,-. If you wish to order room service, please call reception on number 8000. For more information about food and drinks, please see the menu in your room.

Safe

All hotel rooms have a safe where you can leave your valuable items. Management does not accept any liability for money and valuable objects in the room.

Sewing kit

Available from reception.

Shuttle service

During the weekend (Friday, Saturday, Sunday) we offer a free shuttle service. The shuttle runs 3 times per hour to and from Groningen Central Station.

For more information, reservation, and availability, please contact the reception. The times are:
Friday: 3 pm – 11 pm
Saturday: 10 am – 11 pm
Sunday: 10 am – 12.30 pm

Smoking policy

The entire hotel is non-smoking! It is forbidden to smoke in the rooms or elsewhere in the building. If you have been smoking, you must pay a smokingfine of € 250.00 and leave the hotel.

Smoking is only permitted outside in the designated places.

Swimming pool

The hotel has a heated indoor swimming pool which you can use for free as a hotelguest. Because our swimming pool is also used by a swimming school, there are specific opening hours. Please ask the reception for current opening hours.

Taxi

Our reception staff will be pleased to book you a taxi. If you book your own taxi, please give a room number or telephone number so we can contact you.

Telephone

You can contact reception on number 8000 if you have any questions or require information. For an outside line, please dial 0 first. To call another hotel room, dial 1 and then leave out the first 0 of the room number (for example room 2015 = 1215).

Temperature

You can set the temperature yourself in the room by the control panel on the wall at the window side. The basic temperature
in the room is 21 degrees. Cooling or heating the room is only possible when the windows are closed.

If you are staying on the 7th floor you can use the radiator button to heat or use the air conditioning to cool the room. This is only possible when the windows are closed as well.

Cooling and heating

Terrace

On our non-smoking terrace by the water you can enjoy a snack and a drink and enjoy the view.

Toiletries

Various toiletries are available free of charge from reception.

Tourist information

For more information about the region, restaurants or attractions, please contact reception.

Vending machine

On the ground floor between the lifts, there is a vending machine with drinks and sweets. The reception can help you with the required change.

Wake-up call

The windows in your room can be opened electrically with
a switch on the wall above the bed (window side). Hold the button down for a few seconds to open the window. For safety reasons, the window only opens a few centimetres.